Process Consulting

What is Process Consulting?

Process is a series of steps and decisions involved in the way work is completed. Everything a business does involves a set of processes like PO process, GRN process, Customer order fulfilment process etc. Especially when businesses scale, it’s very crucial to have standard systems & processes in place to ensure everything is under control. Business processes are designed to achieve efficiency and support faster growth. But not always these results are achieved. Businesses may not have necessary industry expertise to set up optimum processes for themselves. Process consultants fill this gap. Process consulting means the analysis and improvement of company processes to save time spent on operations, resolve conflicts, and improve efficiency.

Why Process Consulting?

Systems & processes

Process consultants will setup standard systems & processes. Having standardised and systemic processes across the board helps you to scale quickly without worrying about operational issues.

Internal Control

Process consultants when they set-up processes, they incorporate internal controls into the system to prevent frauds or pilferages by employees or other stakeholders.

Accountability

Process consulting involves clearly defining organisational hierarchy. Reporting structure and their responsibilities will be clearly defined. This will improve the accountability across the board. This will also allow top management to manage a few people in the next level of management instead of managing all the people in the system.

Data & Insights

Process consultants ensure relevant data reaches the management at the end of the day in an actionable manner. Process consultants will design daily, weekly, monthly and departmental dashboards which enable top management to monitor the business.

Our Achievements in Process Consulting

50% reduction in managerial time on operations –Food Manufacturer

Production cycle shortened to 15 days from 22 days for a large garment manufacturer

Small hospital with 80 beds grown to 4 hospitals with 500 beds

Increase in overall profit by 17% for a garment retail in Tamil Nadu

Stock optimised by 35% for a large retail client

Sales order fulfilment rate increased by 77% for a manufacturer

Key Benefits

Growth Fuelled by Systems & Processes

We design your systems & processes to fuel your business growth. With the help of your processes, you can quickly scale your business and achieve greater heights.

Data Driven Decisions No more assumptions

Crucial decisions that are taken based on assumptions often go wrong. Therefore, we always emphasize on data-driven decisions. We ensure you have the right set of data at the right time to support your decision making.

Your business runs on Auto-pilot

You need not get involved in the mundane operations again. We ensure each person in the organisation knows what they have to do in each scenario. Your business runs on its own.

Minimise what goes wrong Maximise what goes right

Every operation can lead to two outcomes, viz. right or wrong. But our processes are designed to minimize the wrong and maximize the right.

Management by Exception

You are completely taken out of the operations allowing you to put your efforts to grow business instead of managing current business. It does not mean that you don’t have control on your business. We deliver you day-end and periodical dashboards/reports to keep you updated on all the important things that you should know. And you need to get involved only when some unforeseen exception arises.

Less Risk. No frauds/pilferages

Never worry about frauds or pilferages again. Our processes include strong internal control mechanisms to keep everything in check and eliminate risk of fraud or loss.

How we do it?

How are we different?

1.Business processes exclusively customised & made efficient for your business.

We know every business is unique. Hence, PKC’s process consulting IS exclusively customised and made for your business.

2.End to End implementation of all the solutions.

We just don’t design the solution. We implement it. We sign off only after implementing and stabilising all the processes.

3.Tech-Integrated dynamic solutions. Experts in 30+ ERPs and 20+ Accounting packages. Optimum mix of automated and manual processes.

In this technological world, it’s very critical to automate your business processes and stay relevant. We ensure you have an optimum mix of automatic and manual processes that works best for your organisation.

4.Post implementation support by performing periodical process audits.

We have a dedicated process audit team to support our clients post process implementation. You can opt for either monthly or quarterly audit as per your convenience. Our audit visits your place as per chosen frequency and ensures all the implemented processes are being followed and makes small improvements from time to time.

Frequently Asked Questions

1.My business is small; do I need a process consultant?

Yes. In fact, getting SOPs implemented when you are small is easier and affordable. Systems & processes lay the strong foundation for your business growth and help you achieve your growth vision quickly.

2.Do results sustain for a long time?

We design our solutions considering the dynamic environment in which businesses operate. We keep them simple, flexible and comprehensive to cover all of the current and potential future business changes. Our clients are still following the same processes which we implemented 10 years back.

3.Do I need to invest in software or employ skilled people to implement your processes?

No. You need not invest in any software or change your employees. We design simple yet powerful solutions which can be implemented using the software and people you have. If there are few automation requirements which your existing software can’t accommodate, we use free tools available in the market such as Google suite, data studio, zoho analytics free edition etc to derive the desired output.

4.My business is in a Tier-2 city – will you be able to help?

Yes. We provide our consulting services to clients across India in any city – Tier-1 and Tier-2. Our team travels to your place and works on a hybrid model of off-site and on-site to deliver the project. Our teams speak English and Hindi as well as local languages (Tamil, Telugu, Gujarati, etc.). Our central project management team closely monitors the project and ensures desired results are delivered to the client.

5.What’s the pricing for your services?

We have a standard man-day pricing for our services. Depending on the size of the business & scope of process consulting work, we estimate the number of days and number of team members required on-site to successfully deliver the project, based on which we share a quotation. You can be assured of a project pay-back within 1 month to 12 months.

6.Will you support me after project completion?

Our clients usually take up our Process Audit services after completion of a project. Our dedicated process audit team visits the client periodically (as per requirement of client) and ensures all the implemented processes are being followed. They also make continuous improvements to the business by adjusting processes to changing business scenarios and providing actionable and reliable reports to management to grow business.